More agile health inspection with a new management solution
The Inspeção Geral das Atividades em Saúde (IGAS) and the central service of the State Direct Administration aims to ensure high technical levels of action in all areas of health care services. It carries out its activity on several fronts: prevention, audits, disciplinary actions and support and collaboration between national and international entities. It is also part of the Internal Control System of the Financial Administration of the State.
The organization did not have an information system with coherent and reliable data that would allow it to monitor and control the execution of mission activities. The data recorded were incomplete and incoherent, and the tools for its extraction insufficient and inadequate.
They motorized activities and controlled deadlines manually, with the files not being included in a centralized database. There were several scattered data sources and storage archives, and their access was restricted to some users.
The challenge was to create an integrated information system with structured data and access regulated by several users and managers, which would allow monitoring the execution of the activities, as well as the global activity, using a Balanced Scorecard System (BSC), able to generate numerical and graphical statistical reports and indicators. A much friendlier system so that all employees can use it.
Three integrated modules for document management, inspection processes management and BSC with modeling and automatic software generation. All of them have helped IGAS to achieve the much desired usability, process efficiency and improvement of its management quality. This solution uses the most modern web technologies aimed to a better mobility (MVC.Net). Its modeling guarantees the technological and economic agility adapted to the needs of those who seek to succeed in the new digital era.
In a very summarized way, the system includes:
- register and execution of processes;
- register and activities;
- documents record and repository;
- processes and documents search (simple and advanced);
- configurations and system administration;
- reports and statistics with configurable graphs according to each user profile.
Quidgest had already built the initial information system of IGAS, so it had the advantage of knowing that system, its evolution and the “business” areas of the organization, and we were already familiar with the language and flows of some processes.