More agile health inspection with a new management solution
CASE STUDY
Inspeção Geral das Atividades em Saúde (IGAS – Portuguese General Inspection of Health Activities) and the central service of the State Direct Administration aims to ensure high technical levels of action in all areas of health care services. It carries out its activity on several fronts: prevention, audits, disciplinary actions and support and collaboration between national and international entities. It is also part of the Internal Control System of the Financial Administration of the State.
The organization did not have an information system with coherent and reliable data that allowed it to monitor and control the execution of mission activities. The data recorded was incomplete and incoherent and the tools for its extraction insufficient and inadequate.
They monitored activities and controlled deadlines manually, without including the files in a centralized database. There were several scattered data sources and storage archives and their access was restricted to some users.
CHALLENGE
The challenge was to create an integrated information system with structured data and access regulated by several users and managers, which would allow monitoring the execution of the activities, as well as the global activity, using a Balanced Scorecard System (BSC), able to generate numerical and graphical statistical reports and indicators. A much user-friendly system they enables all employees usage.
SOLUTION
Three integrated modules for document management, inspection processes management and BSC with modeling and automatic software generation. All of them have helped IGAS achieve the much-desired usability, process efficiency and improvement of its management quality. This solution uses the most modern web technologies aimed to a better mobility (MVC.Net). Its modeling guarantees the technological and economic agility adapted to the needs of those who seek to succeed in the new digital era.
Among the several features, the system includes:
- register and execution of processes;
- register and activities;
- documents record and repository;
- processes and documents search (simple and advanced);
- configurations and system administration;
- reports and statistics with configurable graphs according to each user profile.
Quidgest was already familiar with the languages and flows of some IGAS processes since it built the organization’s initial information system.
RESULTS
With this implementation of Quidgest, IGAS achieved the main proposed objectives. They got a closer and simpler system that all workers are able to use. This includes means to ensure the consistency and security of the data. In addition, it has modifiable instruments for data incorporation and reporting. It allows to monitor and control the execution of specific activities, as well as the global activity, thanks to the BSC system.
It is worth mention the improvements verified in information management, common in this type of systems:
- better information exchange;
- greater control and monitoring of data;
- greater communication between services, through a single database;
- elimination of parallel information;
- task notification.
Also, the average productivity of workers increased thanks to:
- simplification of information processing;
- greater agility in operations execution;
- errors reduction through validation and autocompletion mechanisms;
- standardization of internal processes of the organization;
- efficient data introduction;
- not to duplicate efforts;
- process automation.
“Due to its knowledge of the system and the internal organization of IGAS, for its determination and speed in the resolution of the requests, its availability and adaptability and for the constant support to the internal team, Quidgest’s team contributed effectively for the success of the project.”
Elizabet Fernandes – Head of Division of Activity Control and Planning – IGAS
