Optimize human resources management in the luxury hotel industry
Ritz Four Seasons Hotel, based in Lisbon, is managed by Four Seasons, a world leader in luxury hotels.
Its mission is to satisfy the needs and tastes of its customers with high quality standards.
For an organization of this dimension, with a high number of collaborators, it is essential to have technologically advanced and integrated management solutions, capable of responding quickly to the requests and alterations necessary.
Ritz Four Seasons Hotel trusted Quidgest to develop a brand new human resources management solution, integrated with the entire digital transformation strategy of the company.
The system that Ritz used previously was not adequate to their needs, which put the competitiveness and efficiency of the company at risk.
The main objectives of the project were to improve service performance levels and reduce costs in human resource management.
During the implementation, which lasted two months, our technicians moved to Ritz hotel to give training on the system and facilitate the change. After this, there was a transition phase in which both systems, new and old, worked in parallel, to make the necessary migrations and make the gradual and peaceful adaptation.
In this project, the following purposes were implemented: employee process management, assiduity, payroll processing, salary map issuance, performance evaluation, follow-up of training actions and mandatory statistics. The total integration of the different processes was guaranteed to comply with the rules of Ritz Hotel.