Integrated Document Management

CASE STUDIES

gestão documental e procedimentos, quidgest

Estado Maior General das Forças Armadas (EMGFA) is integrated into the Direct Administration of the State through the Ministry of Defense. EMGFA’s general mission is to plan, direct and control the use of Armed Forces in the fulfillment of missions and operational tasks they are related with, as well as to guarantee the operation of Institute of Superior Military Studies and Armed Forces Hospital.

Apart from that, Military Staff is the Portuguese Army Headquarters. It counts with all the structures and capacities for supporting the Military Staff Chief in their functions.

General Staff of the Armed Forces (EMGFA) sought to implement a computer solution that would guarantee a correct management and storing of all correspondence processed in its organizational structure

CHALLENGE

The intention was to streamline the processes and procedures, controlling in real time the flow of processes that would allow the user a more rigorous planning and quick answers regarding the document flow and about each document in particular.

SOLUTION

The document management solution proposed by Quidgest allows to manage (record, store and consult) all the information produced and circulated in the EMGFA in a transversal way, as well as to control response times and perform tasks faster.

RESULTS

The solution implemented by EMGFA has facilitated a more efficient management of information flows. Supported by a technological information platform that allows significant gains in efficiency and effectiveness, the agency claims to have reduced costs by 30% after the implementation of Quidgest system.

“Expressing our opinion about Quidgest team that has been related to us, over the past two years, we confirm the competence and commitment to the support shown, being remarkable its homogeneity in the friendliness and affability, always proved. These features, together with their continuous availability, have as final result the technical satisfaction of all the supports or clarifications that we request. This team leaves us a mark of professionalism, inspiring confidence, which we consider indispensable in those who installed and provide a support service an information system to support the action of command and leadership of our organization. “

António José Alves do Sacramento, EMGFA Head of Systems and Information Technologies Department.

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