What if technology helped us to be more human?*
February marked World Day of the Sick, established by Pope John Paul II. This date reminds us of the importance of creating a support network, not just for the sick, but for society as a whole. After all, at some point we’ve all been vulnerable, in need of help.
When we have family or friends close by, the weight of fragility becomes lighter. But what about those who don’t have that support? People who, due to life circumstances, face illness or ageing in solitude? Often, all it takes is a closer look at those around us – a neighbor, the gentleman at the café we frequent, or even a colleague at work. Noticing their absence can be the first step towards acting, finding out if they are well and if we can help in any way.
The problem of social isolation is even more profound when we think of the thousands of elderly people who spend years in institutions without a hug, a friendly word, or the company of someone on special occasions, which, for so many, are synonymous with reunions. This is where initiatives focused on active ageing and solidarity make all the difference.
I remember an inspiring project that arose from the need of university students looking for housing in cities where the costs were prohibitive. The solution? To create a program to bring these young people together with lonely elderly people, providing them with accommodation in exchange for companionship. What began as a practical response has become an inspiring example of how different generations can unite and support each other, creating human value, sharing experiences, and reducing social isolation.
This is just one of many examples because there are more. But if there are so many great initiatives, why doesn’t the information always reach those who need it most?
This is where technology can be a great ally. Digital platforms can centralize needs, cross-check data, and find customized solutions for each case, connecting those who need support with those who can offer it. During the COVID-19 pandemic, technology has already demonstrated its potential: remote consultations, symptom monitoring, and communication between patients and health professionals have been instrumental in saving lives and keeping track of patients.
However, technology alone does not solve everything. Humanizing care means recognizing that each person has a unique history and needs. Technological evolution must be at the service of empathy, ensuring that progress does not replace hugs, affection, or human contact but brings people closer together and facilitates access to supportive care.
And this is where we are still failing as a society. We’ve seen impressive advances in technology, be it AI or quantum computing, but we don’t always use it strategically. Instead of reacting to disease, we could focus more on prevention. Ideally, one day, we would no longer need a World Day of the Sick but a World Day for Disease Prevention.
Change doesn’t happen on its own. Just as many diseases can be detected early, mental health can be taken care of before exhaustion, nutrition can prevent chronic diseases, and ageing can be tackled preventively, ensuring a better quality of life for everyone. We need concrete actions that integrate all sectors of society, promoting inclusive, humane, and supportive solutions. Only then will technology indeed be a means of making us more human.
